support « Code as Craft

Posts related to support

01 June 2012 - Navigating Etsy Support
At Etsy we get about 10,000 emails a week from our members. Since Etsy depends on the community, it’s important for us to respond quickly with detailed answers. Additionally, we have to address the problem of spammers. Previously we used a third party system for managing our support. Quickly we found that in order to […]

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At Etsy, our mission is to enable people to make a living making things, and to reconnect makers with buyers. The engineers who make Etsy make our living with a craft we love: software. This is where we'll write about our craft and our collective experience building and running the world's most vibrant handmade marketplace.

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